Privacy Policy
Date Effective: March 4, 2024
Version: 1.0
PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING OUR SERVICES OR WEBSITE.
Important Notice – Our Notice of Privacy Practices is a separate document found here that governs how medical information about you may be used and disclosed in connection with certain healthcare services in accordance with the Health Insurance Portability and Accountability Act (“HIPAA”).
Introduction
Chronetyx Laboratories (“Chronetyx” or “We”) respects your privacy and are committed to protecting it through our compliance with this policy.
This policy describes the types of information we may collect from you or that you may provide when you visit the website Chronetyx.com (our “Website“) and our practices for collecting, using, maintaining, protecting and disclosing that information.
This Privacy Policy applies to information we collect:
On our Website.
In e-mail, text and other electronic messages between you and the Website.
It does not apply to information collected by:
us offline or through any other means, including on any other website operated by Chronetyx or any third party; or
any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Privacy Policy. This policy may change from time to time. You can access past versions of our Privacy Policy by emailing privacy@chronetyx.com. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Children Under the Age of 13
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at 800-454-2137.
Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Website, including:
Information by which you may be personally identified, such as name, mailing address, email address, telephone number, or any other identifier collected on the Website that is defined as personally identifiable information under applicable law (“Personal Information”);
Information about your internet connection, the equipment you use to access our Website and usage details; and/or
Any other information we specifically request.
We collect this information:
Directly from you when you provide it to us.
Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons, and other tracking technologies.
From third party intermediaries, for example, the physicians or medical professionals with whom we partner to provide you with services.
Information You Provide to Us. The information we collect on or through our Website may include:
Information that we may automatically collect when you browse our website. Even without creating an account, we may still collect from you some of the information as described in the section titled “Information We Collect Through Automatic Data Collection Technologies” below.
Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our Website.
Records and copies of your correspondence (including email addresses), if you contact us.
Your responses to surveys that we might ask you to complete for research purposes.
Your search queries on the Website.
Information We Collect Through Automatic Data Collection Technologies. As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:
Details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website.
Information about your computer and internet connection, including your IP address, operating system, browser type, and host domain.
Details of referring website (URL). We also may use these technologies to collect information about your online activities over time and across third party websites or other online services (behavioral tracking).
The information we may collect automatically is statistical data and does not include Personal Information, but we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Website according to your individual interests.
Speed up your searches.
Recognize you when you return to our Website.
Our website may use “cookies” or other technologies to help us deliver content specific to your interests, to process your requests, and/or to analyze your visiting patterns. We may collect the following types of information about your visit including: the domain from which you access the Internet; IP address; operating system and information about the device or browser used when visiting the Website; date and time of your visit; content you visited; general location; and website (such as google.com or bing.com) and website referral source (email notice or social media site) that connected you to the Website. Our Website may use two types of cookies: single-session (temporary) and multi-session (persistent). Temporary cookies last only as long as your web browser is open, and are used for technical purposes such as enabling better navigation through our Website. Once you close your browser, the cookie disappears. Persistent cookies are stored on your computer for longer periods and are used for purposes including tracking the number of unique visitors to our Website and information such as the number of views a page gets, how much time a user spends on a page, and other pertinent web statistics. Cookies, by themselves, will not be used by Chronetyx to disclose your individual identity. This information identifies your browser, but not you, to our servers when you use the Website. We do not respond to “do not track” signals in your browser. We may also collect data by using “pixel tags,” “web beacons,” “clear GIFs” or similar means (collectively, “pixel tags”) that allow us to know when you visit our Website. Through pixel tags, we use non-Personal Information or aggregate information that can be used to enhance your online experience and understand traffic patterns.
How We Use Your Information
We may use information that we collect about you, or that you provide to us, including any Personal Information, as follows:
To present our Website and its contents to you.
To provide you with information, products or services that you request from us, such as completing any registration or transaction, payment processing, or health care operations purposes.
To communicate with you about our products and services that you request from us.
To contact you if you receive health care services resulting from the use of our Website.
To administer and operate the Website, including providing you with information and technical support about the Website and our products and services.
To create de-identified information that cannot be used to personally identify you, such as aggregate statistics relating to the use of our services.
To measure or understand the effectiveness of our communications (including advertising) that we send to you and others, and to deliver relevant communications to you and to provide you with communications from Chronetyx.
To better understand our audience.
To communicate with you about our new features, products, and services or, subject to any consents or authorizations that are required by applicable law, those of our subsidiaries, affiliates, parent companies and any of their related businesses and those of our third party partners.
To fulfill any other purpose for which you provide it.
To provide you with notices about your account or purchases.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection, to protect the rights, property or safety or us or any other person, or the copyrighted content on the Website.
To notify you about changes to our Website or any products or services we offer or provide through it.
In any other way we may describe when you provide the information.
For any other purpose with your consent (where legally required).
To comply with applicable federal, state, and other laws and regulations.
Disclosure of Your Information
We do not disclose your information for any reason.
Choices About How We Use Your Information
We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:
Accessing and Correcting Your Information. You can review and change your personal information by logging into the Website and visiting your account profile page.
You may also send us an e-mail at info@chronetyx.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookie, please note that some parts of our Website may be inaccessible or may not function properly.
Do Not Track. We do not currently respond to “do not track” signals as we do not track our users across third party websites.
Data Security
We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration and disclosure. Chronetyx uses secure servers behind firewalls to store information, and payment transactions and personally identifiable information are encrypted using SSL technology.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
When you use our Website from your phone, there is a risk that your PHI may be stored on your mobile device. While Chronetyx takes a variety of technical safeguards to make sure that your PHI does not leak onto your mobile device, we cannot guarantee that these safeguards will work.
Changes to Our Privacy Policy
Chronetyx reserves the right to change this Privacy Policy at any time. It is our policy to post any changes we make to our Privacy Policy on this page with a notice that the privacy policy has been updated on the Website home page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes. Your continued use of our Website after such amendments will be deemed your acknowledgement of these changes to our Privacy Policy.
Contact Information
To ask questions or comment about this Privacy Policy and our privacy practices, please contact privacy@chronetyx.com or via our toll-free number: 1-800-454-2137.
If you have a complaint, you must submit your complaint in writing to:
Compliance Officer
3171 Players Club Parkway
Memphis, TN 38125
Email: info@chronetyx.com